Welcome to Graitec Canada Support
Graitec takes away your technical worries allowing you to concentrate on your business.
A sale is only the start of a working relationship with you and part of the solution that Graitec Canada prides itself on is its Technical Support Team. From initial set-up and configuration, through installation and after-sales backup and support, our team of experts are conversant in Autodesk CAD software, networking and CAD workstation technology, so are focused on minimizing costly downtime.
We have one simple motivating principle when it comes to support... "Do the right thing, at the right time, for the right reason." So at Graitec, supporting our customers is our first concern. Everything else takes a back seat. You can count on us to be there for your support needs.
Graitec Technical Gold Support Plan
• Flexible support offerings
• Workflow analysis and improvement
• Help on customer projects
• Live technical support from 8:30 am EST to 5:00 pm PST
• Web and phone support
• Dedicated client website, forum & FAQs
• Tutorial videos available 24/7
• Live Webcast on products new features, improvements
Telephone Helpdesk & Onsite Customer Support
Telephone Support - Graitec Canada provides telephone support to address all client offsite support needs during normal business hours (8:30 a.m. to 5:00 p.m. EST, Weekdays) and all other times by special arrangement. We understand you have production or project delivery deadlines so our goal is to solve your issues in the most expeditious manner possible.
We also employ web-assisted support via the Internet when remote support is necessary to facilitate problem resolution. All calls are logged into a customer support application and escalated, if necessary, in an organized manner to ensure all problems find an appropriate resolution.
Onsite Customer Support - All members of our technical support staff have extensive backgrounds in the Architecture, Engineering, Construction, Plant, and Manufacturing industries.
Many of them used Autodesk products in real business situations for many years prior to joining our team. Our professional staff is available to provide onsite support for critical problem resolution, strategic planning, on-going training, and implementation of new/additional products.